Digital exclusion is a pressing issue that affects many individuals in Scotland, with one in six adults lacking essential skills needed for everyday life. The Scottish Government has been urged to take more proactive measures to address this issue, especially as more key services move online, making digital literacy increasingly crucial.
The Auditor General for Scotland and the Accounts Commission recently released a joint report highlighting the extent of digital exclusion in the country. Shockingly, the report revealed that nine percent of households in Scotland do not have internet access, further exacerbating the problem.
Poverty and financial difficulties are significant contributors to digital exclusion, with individuals on lower incomes and those living in deprived areas less likely to have internet connectivity. Age is also a determining factor, with individuals over the age of 65 being less likely to use the internet. Additionally, people with disabilities, individuals living alone, and those receiving benefits face barriers to accessing online services.
Statistics indicate a stark income disparity in internet access, as only 69% of households with an annual income of less than £10,000 have internet connectivity, compared to 99% of households with income exceeding £40,000. This glaring divide underscores the need for targeted interventions to bridge the digital gap among vulnerable populations.
Further analysis of UK-wide data reveals that the majority of individuals who do not use the internet are over 65 years old, comprising 72% of this group. Additionally, 58% of non-users live alone, 51% have a disability, and 47% are in receipt of benefits. Alarmingly, 55% of non-users belong to the most deprived socio-economic group, highlighting the intersectionality of factors contributing to digital exclusion.
The implications of digital exclusion are far-reaching, impacting individuals’ ability to access essential services and information. The Scottish Government and public bodies must prioritize addressing this issue to prevent further marginalization of vulnerable populations. Failure to act risks perpetuating inequalities and leaving the most disadvantaged individuals behind.
Auditor General for Scotland, Stephen Boyle, emphasized the importance of leveraging digital technology for public service reform to enhance efficiency amid budget constraints. He stressed the need for clear actions to tackle digital exclusion and mitigate its adverse effects on communities. Boyle highlighted the critical role of the government in spearheading reforms to ensure equitable access to digital services for all citizens.
While the Scottish Government made commendable efforts to combat digital exclusion during the COVID-19 pandemic, concerns have been raised regarding the sustainability of these initiatives. The national digital strategy launched in March 2021 has been criticized for lacking a clear action plan and failing to address the root causes of digital exclusion comprehensively.
Moreover, the report raised questions about accountability and coordination in implementing Scotland’s digital strategy across government, local authorities, and the third sector. Clarity is needed on the responsibilities of various stakeholders in driving digital inclusion initiatives and ensuring cohesive efforts to bridge the digital divide.
Recommendations put forth in the report urge the Scottish Government, COSLA, and public bodies to prioritize digital inclusion in their strategies and service delivery. A refreshed digital strategy with a clear action plan is essential to guide efforts in addressing digital exclusion effectively. Collaboration with the UK Government, Ofcom, and internet providers is also recommended to explore innovative solutions for promoting access to online services through social tariffs.
Public bodies, including NHS Boards and councils, are called upon to embed digital inclusion considerations into their service design and reform efforts. Adhering to Scottish Digital Services Standards and conducting equality and human rights impact assessments are essential steps to ensure equitable access to digital and non-digital services for all individuals.
Nichola Brown, a member of the Accounts Commission, emphasized the importance of local councils collaborating with diverse partners to reduce digital exclusion in their communities. COSLA’s role in providing clear commitments and actions to support councils in addressing digital exclusion is crucial for driving meaningful change at the grassroots level.
Scottish Labour Social Justice spokesperson, Paul O’Kane, underscored the urgency of addressing digital exclusion to prevent marginalized communities from being further disadvantaged. O’Kane criticized the SNP government for diverting digital exclusion funds for the second consecutive year, highlighting the detrimental impact on vulnerable populations.
In response to the report, a Scottish Government spokesperson reaffirmed the government’s commitment to tackling digital exclusion as a priority. The allocation of £10 million for 2025-26 to support disadvantaged families with devices, internet access, and skills demonstrates ongoing efforts to bridge the digital divide.
The Digital Inclusion Alliance, spearheading comprehensive analysis to identify gaps in support from public, private, and third sectors, plays a pivotal role in addressing digital exclusion. Connectivity projects, such as the £28.75 million initiative to improve 4G infrastructure in mobile phone blackspots, reflect the government’s commitment to enhancing digital accessibility across Scotland.
Despite these initiatives, sustained efforts are needed to combat digital exclusion effectively and ensure equitable access to digital services for all citizens. The Scottish Government, in collaboration with key stakeholders, must prioritize digital inclusion in policy and practice to create a more inclusive and digitally literate society. By addressing the root causes of digital exclusion and implementing targeted interventions, Scotland can pave the way for a more equitable and digitally inclusive future for all its residents.